The United Kingdom and EU Returns
If you are a customer in the UK or European Union, our UK Return and Warranty Policy set out at Part A applies to any return you make. If you are a customer from the US or other Non-European Union countries, our Non-EU Return and Warranty Policy set out at Part B applies to any return you make. All terms used but not defined herein shall have the meanings ascribed to them in the Purchase Terms which is incorporated herein by reference.
Part A – UK and EU Returns Policy
Returning Products within 14 Days after the Product Delivery:
If you are not satisfied with the Product(s) that you purchased through our Website, you may return the Product(s) within fourteen (14) days from the date that we deliver the applicable Product(s) for a full refund less of a $100 restocking fee, as further described in this paragraph. Company will provide a refund for the cost of the Product(s) not including any shipping charges within fourteen (14) days of our email to you confirming your refund. The Product(s) must not be abused or damaged as determined in our sole discretion. Follow these steps to return the Product(s) purchased through our Website within fourteen (14) days of the date that we deliver the applicable Product (s):
Contact our Support team to initiate the return process and obtain authorization to submit the Products for return.
Create a shipping label to Return address given on Package itself.
Pack the Products in the original packaging or mail in a sturdy box to ensure the Products will be returned without damage.
Once the Product(s) are received and verified, you will receive a confirmation email with the details of your refund.
The Product(s) must be received by JT Skateboard within 30 days of the date that we delivered the Product(s). Our company is not responsible for recovering the Product(s) from you or any third-parties, including shippers, or any delays caused by you or any third-parties, including shippers, and you acknowledge and agree that if our company does not receive the returned Product(s) within 30 days of the date that we delivered the Product(s), you will not be entitled to a refund.
Returning Products for Warranty Claims:
Your Products (whether purchased on the Website or through an authorized retailer) are warranted against defects in materials and workmanship for a period of 6 months from the date of original retail purchase (if purchased at a retailer), or 6 months from the date of shipment (if purchased on the Website), or other period if the Company expressly notifies you in writing (“Warranty Period”) in each case only when used in accordance with the applicable usage documentation. If a defect arises during the Warranty Period, Company will, at its option, (1) repair the affected Products at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the affected Products with functionally equivalent
Products that are new or formed from new and/or previously used parts that are equivalent to new in performance and reliability or, with your consent, Products that are at least functionally equivalent to the Products it replaces; or (3) refund the original purchase price for the affected Products. This warranty excludes normal depletion of consumable parts unless failure has occurred due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs, neglect, abuse, water damage, or other causes that are not defects in materials and workmanship. No other person is authorized to modify this limited warranty.
Some states and countries do not allow limitations on how long such warranties, conditions, and/or implied terms may last so the limitation described above may not apply to you. This warranty is offered in addition to rights and remedies conveyed by consumer protection laws and regulations that cannot be statutorily waived and does not affect your applicable statutory rights.
Follow these steps to return Products with respect to a warranty claim during the Warranty Period:
Contact our Support team to initiate the warranty service process and obtain a Return Merchandise Authorization (RMA) number and a pre-paid shipping label.
Pack the Products in original packaging or mail in a sturdy box to ensure the Products will be returned without damage. Be sure to write the RMA number on the packaging.
Once the Products are received and fixed, you will receive an email detailing the warranty service along with the return shipment’s tracking number.
PART B - US and other Non-EU Returns Policy
If you are a customer from US or Non-EU and you are not satisfied with the Products you purchased, you can return them to us in accordance with the cancellation and returns policy described below.
Legal Right to Cancel (US Customers only)
You have a legal right to cancel the contract between you and us within fourteen (14) days of delivery without giving a reason.
The cancellation period will expire fourteen (14) days from the day that you or a third party acting on your behalf (excluding the company that delivers the Products to you) takes physical possession of the Products you ordered.
If you exercise your right to cancel your contract with us, we will reimburse you all payments received from you, including your cost of shipping the Product back to us (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). In each case, you must return the Products you have purchased to us without undue delay.
We will make any reimbursement due to you without undue delay, and not later than fourteen (14) days after the day we’ve verified that you’ve returned the correct Products supplied.
Manufacturers’ warranties may not apply in all cases, depending on factors such as the use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty.